For V2, Max, V5, Elite, Elite Ultra:

1. Go to System Settings → Device Preferences.
2. Select Storage → Internal Shared Storage.
3. Find Cached Data.
4. Choose Clear Cached Data.

For V3 Pro, V3 Plus, V3 Prime:

1. Go to System Settings → Apps.
2. Select each individual app you want to clean up.
3. Choose Clear Cache for that app.

Do not choose “Clear Data” unless you want to reset the app.

⚠️ Tips / Best Practices

• Clearing the cache weekly helps keep the box running smoothly.
• Avoid using “Clear Data” unless you’re okay with losing app settings and logins.
• If you still have issues like buffering or freezing, try rebooting the box after clearing the cache.

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V2, Max, V5 May need to manually check for updates using the “System Update” app under Settings > About.

V3 Series (Pro, Plus, Prime) These usually have a dedicated “Software Update” shortcut on the home screen.

Elite, Elite Ultra Often include auto-update prompts; you might get a notification when an update is available.

May need to manually check for updates using the “System Update” app under Settings > About.

⚠️ Important Notes:

• After updating, it’s recommended to reboot the device.
• If no updates appear but your box is acting up, you may need to clear cache or reset settings instead of updating.

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Method A: From System Settings

1. On the Home Screen, go to the third row of options.
2. Navigate to System Settings.
3. Choose Device Preferences.
4. Select Reset.
5. Choose Erase Everything (or “Factory Reset” / “Reset to Factory Settings”).
6. Confirm that you want to erase all data.
7. The device will reset, erasing apps, settings, and cached data. It will then restart fresh.

Method B: Using the Reset Button (For some models like V3 Plus)

If you can’t access the settings menu:

1. Make sure the vSeeBox is connected to your TV and powered off.
2. Use a pin or small tool to press and hold the reset button (usually found near the AV or HDMI port).
3. While holding the reset button, plug in the power adapter.
4. When the boot logo appears, release the button. Wait about 20 seconds.
5. The box should enter Android Recovery Mode.
6. Use the remote to select Wipe data/factory reset.
7. Confirm by selecting Factory data reset / Wipe all user data.
8. Once complete, choose Reboot system now.

⚠️ What a Factory Reset Does:

• Completely erases all user data, including apps, Wi-Fi settings, and personal configurations.
• Pre-installed apps (like live TV or VOD) can be reinstalled afterward.
• After the reset, you’ll need to go through the initial setup process again (language, Wi-Fi, etc.).

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